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How mediation can help with landlord and tenant disputes

Writer: Nigel WilsonNigel Wilson

Disagreements between landlords and tenants are common. Issues like rent arrears, repairs, and eviction notices can quickly become serious. Mediation is a simple and fair way to resolve problems without going to court. It saves time, money, and stress for both sides. With the Renters Reform Bill expected in 2025, changes to UK tenancy laws will make mediation even more important.

What happens if you don’t mediate?

UK law encourages landlords and tenants to try mediation before taking legal action. The Housing Act 1988 sets out rules for tenancies, including eviction. Courts expect landlords to try to resolve issues before applying for a possession order. The Pre-Action Protocol for Possession Claims requires social landlords to seek solutions first, and while private landlords are not legally bound by this, courts generally favor those who attempt dispute resolution before litigation. Judges may ask whether mediation has been considered, and failing to do so could lead to delays or even dismissal of a case.

Currently, landlords who skip mediation may have to go through long and expensive legal proceedings, including serving a Section 8 notice if the tenant has broken the tenancy agreement or a Section 21 notice to evict tenants without reason. The proposed Renters Reform Bill is set to ban Section 21 evictions, meaning landlords will have to provide valid legal grounds for eviction, making dispute resolution through mediation even more essential.

For tenants, avoiding mediation could mean eviction, financial hardship, and difficulty finding a new home. If the dispute goes to court, tenants could end up with a County Court Judgment (CCJ), which can make it harder to rent again or get credit. Courts may not look kindly on tenants who refuse to cooperate.


Why mediation is better than court

Mediation is cheaper and faster than going to court. A legal battle can take months and cost a lot in legal fees. Mediation can resolve disputes in days or weeks at a much lower cost.

Mediation allows landlords and tenants to agree on flexible solutions. A landlord may agree to a rent repayment plan instead of eviction. A tenant may get more time to move out or request repairs without needing a legal case.

Court cases are public, which can harm both landlords and tenants. Mediation is private, so details of the dispute stay confidential.

With the Renters Reform Bill, tenants will also have more rights, including the ability to challenge rent increases. This could lead to more disputes, making mediation a key tool to avoid lengthy legal battles.


The downsides of litigation

Going to court can be risky. For landlords, it can mean long waits for a decision, lost rent, and trouble re-letting the property. Even if the court grants eviction, getting bailiffs to remove tenants can take weeks or months.

For tenants, losing a court case can mean losing their home. A CCJ can damage their credit score and rental history, making it harder to find another place to live.

Judges often ask if both sides have tried mediation before the hearing. If they haven’t, the court might delay the case or even dismiss it. The UK government is also pushing mediation to ease the pressure on courts.


The future of mediation and the Renters Reform Bill

The proposed Renters Reform Bill is likely to lead to an increase in legal disputes. Without Section 21, landlords will need stronger legal grounds for eviction. More tenants will challenge evictions and rent increases, leading to busier courts. Mediation will be essential to manage these changes and avoid legal complications.


To find out how mediation could help resolve your conflict, contact us today.

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